At The Flanagan Mills Insurance Agency, we value your trust and are committed to protecting the personal information you share with us. This policy explains the types of information we collect, how we use it, the limited circumstances in which it may be shared, and the steps we take to safeguard it.

In the process of providing insurance services, we may collect personal information from you when you request a quote, apply for coverage, or communicate with us by phone, email, or through our website. This information may include your name, address, date of birth, driver’s license number, telephone number, email address, financial or payment information, and details necessary to underwrite and service your policies. We may also collect general, non-personal data automatically when you visit our website, such as browser type, device information, or site usage statistics. This helps us maintain and improve our online services.

The information we collect allows us to provide the products and services you request, including processing applications, issuing policies, billing, and managing claims. We also use it to communicate with you about your coverage, send reminders and updates, and provide customer service when needed. Occasionally, we may use your information to share additional products or services that may be relevant to your needs. In all cases, we handle your information in compliance with insurance regulations and legal requirements.

We do not sell your personal information. We may share it only when necessary to service your policies, such as with insurance carriers, claims adjusters, or business partners who help us deliver our services. We may also share information if required by law, such as in response to a court order or regulatory request, or if we believe it is necessary to protect the rights, property, or safety of our clients or community. Whenever we share your information, we require our partners to protect it and use it only for the purposes we specify.

You are not required to provide all information requested, but choosing not to may limit our ability to provide certain services. You may opt out of marketing communications at any time by following the instructions in our messages or contacting us directly. You may also request to review, update, or delete your personal information by reaching out to our office. We will make reasonable efforts to honor such requests as permitted by law.

Our services are not directed toward children under the age of 13, and we do not knowingly collect information from minors. If we become aware that we have received personal information from a child under 13, we will delete it promptly. We encourage parents and guardians to monitor their children’s online activity and educate them about sharing information safely.

The Flanagan Mills Insurance Agency takes the security of your personal information seriously. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, or disclosure. While no system can be guaranteed completely secure, we regularly review and update our practices to ensure they remain appropriate for the type of information we handle and the risks associated with it.

Changes to This Policy